Answers the common questions
Order status, outages, opening hours, plans and prices, answered the same correct way every time.
"Your order arrives on Thursday."
LiveYour AI phone agent is answering right now
No caller on hold.
No caller on hold.
Not even at peak hour.
When every agent is busy, or the shift is over, Sara picks up on the first ring. She solves the common questions, logs tickets and call-backs, and puts callers through to the right team with a summary, so your agents spend their time on the calls that need a person.
Answers on the first ring
Takes the overflow
Works with your numbers
S
Sara · AI agent
+1 312 555 0147 · 0:00
Also on the line14 calls in queueSara is answering them too
New lead
Status…
Taking details…
Grow with VNOXTEL✦Restaurants✦Never miss a call again✦Clinics✦Every call answered✦Salons & spas✦Turn missed calls into customers✦Real estate & sales✦Your AI receptionist, 24/7✦Hotels✦Busy? Sara picks up✦Call centers✦Other businesses✦More bookings, zero hold music✦Replies in 1.3 seconds✦
Why call centers add Sara
Monday, 9:05 am. Every agent is on a call, and the phones keep ringing.
Peak hours, product launches and outages all bring the same thing: a long queue. Callers who wait too long hang up, call again, or leave for good.
9:05 am
All 20 agents are busy. 14 callers are waiting in the queue.
Without VNOXTEL
Hold music for 12 minutes. Half of them hang up, and some never call back.
With Sara
She answers every waiting call, solves the simple ones and passes the rest to the right team.
9:20 am
The queue is empty, and your agents only take the calls that need a person.
What Sara does on every call
Like a receptionist who knows your business inside out.
Takes the overflow
Picks up every caller who would wait in the queue, several calls at once, so nobody hears hold music.
"All our agents are busy, but I can help you right now."
Logs tickets
Takes the caller's details and the problem, logs a ticket and gives them the number.
"Your ticket number is 4821."
Transfers with a summary
Puts callers through to billing, sales or support, and tells the agent what the call is about.
"I'm putting you through to our billing team now."
Books call-backs
After hours or at peak times, books a call-back at a time that suits the caller.
"Our sales team will call you at 9 am."
Answers 24/7
Nights, weekends and holidays. Every call answered on the first ring, in your callers' language.
"Thank you for calling Brightline Support, this is Sara."
Your queue
Every call summed up, so your agents start where Sara left off.
See who called, what they needed and what Sara did about it: solved, ticket logged, transferred or a call-back booked.
- A short summary of every call
- Tickets and call-backs for your team
- Listen in or take over any live call
Queue · todaySara is answering · 14 live
Answered by Sara 1,248
9:05 am
Maria G.Internet down · ticket #4821
Solved by AI9:04 am
John P.Billing · double charge
Transferred8:47 am
Ali R.Upgrade · sales call 11 am
Call-back8:30 am
UnknownAsked about order status
AnsweredLive call · 0:47
Sara: Your order shipped today and arrives Thursday. Shall I text you the tracking link?
Yes please.
Sara: Done. Is there anything else I can help with?
Take over call
What changes
Shorter queues, with the same team.
0 min
on hold: every caller is answered on the first ring
24/7
support, even when the shift is over
Every
call summed up for the agent who takes it
1 tap
for a supervisor to listen in or take over
Sara answers as many calls as your package allows at the same time. Results depend on your call volume and how many questions Sara is set up to solve.
Works everywhere you do
On the supervisor's screen, the floor tablet and your phone.
Supervisor's computer
The full dashboard: calls, tickets, recordings, reports and billing.
Floor tablet
Live calls and call-backs at a glance. Agents sign in with a 4-digit PIN.
Manager's phone
Today's numbers, live calls, call-backs and your package, wherever you are.
Simple packages
Pay for the minutes you use. Cancel with 30 days' notice.
Every package includes setup, training Sara on your business, the dashboard and the owner app.
Starter
For small businesses
$150/ month
500 minutes of calls
- Answers questions & takes messages
- Appointment bookings
- Dashboard and owner app
- Call recordings & summaries
Standard
For busy teams
$280/ month
1,000 minutes of calls
- Everything in Starter
- Lead capture & call-backs
- Transfers to staff & call-backs
- Weekly reports
Busy
For high call volumes
$500/ month
2,500 minutes of calls
- Everything in Standard
- Premium voice, best for your busiest hours
- More calls answered at the same time
- Priority WhatsApp support
Questions
What call center managers ask us first.
Do we need new phone numbers?
No. Keep your numbers and send overflow or after-hours calls to Sara. Callers dial the same numbers they always have.
Does Sara replace our agents?
No. She takes the overflow and the simple, repeated questions, so your agents handle the calls that need a person. You decide what she solves and what she passes on.
What if a caller wants to talk to a real person?
Sara puts them through to the right team with a short summary. If nobody is free, she logs a ticket and books a call-back.
What happens when my minutes run out?
We warn you early, and the owner app shows the date you are likely to run out. You can top up or upgrade at any time.
Can I hear what Sara said?
Every call is recorded, with a short summary and a full transcript. You can also listen in live and take over with one tap.
Free live demo
Talk to Sara right now, free for 3 minutes.
Create a free account and call Sara from your browser. Ask about an order, report a problem or ask for a call-back, and hear how your callers would be looked after. When you're ready, we'll set her up for your business.
WhatsApp
+44 7365 696849Email
sales@vnoxtel.comYour free demo includes
- 3 minutes of live voice conversation with Sara
- Works in Chrome, Safari, Edge and Firefox, on phone or computer
- No card and no app needed
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